What Information We Hold and Why
When you register, we collect your name, contact details, and the credentials you set for your account. Every time you fund your account through bKash, Nagad, or Rocket, our payment processor records the transaction reference and amount — we do not store your full mobile wallet
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PIN or password at any point. We also collect device and session data: your IP address, browser type, and the pages you visit within the platform. This helps us detect unusual login attempts and keep your account secure. If you contact our support team, we retain
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that conversation so we can follow up accurately. We hold your data only as long as your account is active or as required by applicable law in Bangladesh. Once that period ends, we delete or anonymise your records. Availability of our services depends on your local
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law and eligible regions, and the data we are legally required to retain may vary accordingly. You have the right to ask what we hold, request a correction, or ask us to delete your data — details on how to do that are in the contact
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section below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.